Order Processing Time

Our standard order processing time is 2-5 business days. Please note that we do not process or ship orders on weekends or public holidays.

During high-order volumes or peak periods, there may be slight delays in shipping. In such cases, we ask for your patience, as the delay is typically only a few extra days. Please allow additional time for unexpected circumstances.

If there are significant delays with your order, we will notify you promptly via email or phone.

Shipping Rates & Locations

We currently offer free shipping within the United States only. Delivery typically takes 3-7 business days, excluding processing time.

Unfortunately, we do not ship to Hawaii, Alaska, or PO Boxes.

Shipment Tracking

Once your order has been placed, you will receive a confirmation email with a tracking number. This tracking number will be active within 24 hours of receiving the confirmation email, allowing you to monitor the status of your shipment.

Taxes & Duties

Neutralizer.com is not responsible for any taxes or duties that may be imposed on your order during transit. Any applicable import duties, taxes, or tariffs are the responsibility of the customer.

Damages

Neutralizer.com is not responsible for any damages that occur during shipping. If your product arrives damaged, please contact the carrier immediately to file a claim. Remember to retain both the damaged item and packaging materials for the claim process.

Sale Items

Sale items are not eligible for refunds or returns. Only full-priced items can be returned under our policy.

Exchanges

We accept exchanges for damaged or defective items. If you receive a defective item, please reach out to us by email at info@neutralizer.com to initiate the exchange process.

Gift Orders

If your order contains a gift that is shipped directly to the recipient, they will receive a gift credit to assist with returns. A gift certificate will be sent via email once the returned gift item is received.

Contact Us

If you have any questions, concerns, or require assistance, please don’t hesitate to contact us:

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