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  • Nutralizizer, 1207 Delaware Ave, Wilmington, DE 19806

    Common Questions

    Are Nutralizizer products vegan-friendly?
    Yes, our Mushroom Coffee is 100% vegan. However, our 12-in-1 Immunity Vitamins contain gelatin capsules, which are not vegan.
    Are Nutralizizer products gluten-free?
    Yes, both our Mushroom Coffee and 12-in-1 Immunity Vitamins are gluten-free.
    Are Nutralizizer products non-GMO?
    Yes, all Nutralizizer products are made with non-GMO ingredients.
    What are the benefits of the 12-in-1 Immunity Vitamins?
    Our 12-in-1 Immunity Vitamins are designed to: Support your immune system with vitamin C, zinc, and elderberry. Promote heart health with nutrients that support the heart’s membrane. Balance energy levels with ginger and turmeric. Provide a convenient, easy-to-swallow capsule alternative to syrups or pills.
    How do I take the 12-in-1 Immunity Vitamins?
    Take the capsules as directed on the label, typically with water. For best results, follow the recommended dosage.
    Are there any allergens in the 12-in-1 Immunity Vitamins?
    The 12-in-1 Immunity Vitamins are free from soy and peanuts. However, they contain gelatin capsules, which are derived from animal products.
    What are the benefits of Nutralizizer Mushroom Coffee?
    Our Mushroom Coffee offers: Enhanced energy and focus from a blend of 9 functional mushrooms. Support for gut health and mental clarity. A rich, earthy flavor that combines the taste of Arabica coffee with the health benefits of mushrooms. A vegan, sugar-free, and additive-free coffee alternative.
    How do I prepare Nutralizizer Mushroom Coffee?
    Mix 1 serving (approximately 1 teaspoon) of the instant mushroom coffee with 6-8 oz of hot water (not boiling). Stir until dissolved and enjoy.
    Does Mushroom Coffee contain caffeine?
    Yes, our Mushroom Coffee contains caffeine from organic coffee powder. However, the caffeine content is balanced with the calming effects of functional mushrooms.

    Payments & Prices

    What payment methods do you accept?
    We accept all major credit cards, including Visa, Mastercard, American Express, and Discover
    Are there any hidden fees?
    No, there are no hidden fees. The price you see at checkout is the final amount you will be charged, excluding any applicable taxes or duties.
    Can I use multiple discount codes on one order?
    No, only one discount code can be applied per order.
    Is my payment information secure?
    Yes, we use industry-standard encryption to ensure your payment information is secure.

    Shipping

    How long does it take to process my order?
    Our standard order processing time is 2-5 business days. Please note that we do not process or ship orders on weekends or public holidays. During high-order volumes or peak periods, there may be slight delays, but we will notify you promptly if there are any significant delays.
    Do you offer free shipping?
    Yes, we currently offer free shipping within the United States (excluding Hawaii, Alaska, and PO Boxes). Delivery typically takes 3-7 business days, excluding processing time.
    How can I track my order?
    Once your order is placed, you will receive a confirmation email with a tracking number. This tracking number will be active within 24 hours, allowing you to monitor the status of your shipment.
    What if my order arrives damaged?
    If your product arrives damaged, please contact the carrier immediately to file a claim. Be sure to retain both the damaged item and packaging materials for the claim process. Neutralizer.com is not responsible for damages that occur during shipping.
    Are there any additional taxes or duties?
    Neutralizer.com is not responsible for any taxes or duties imposed on your order during transit. Any applicable import duties, taxes, or tariffs are the responsibility of the customer.
    Can I return or exchange an item?
    We accept exchanges for damaged or defective items. If you receive a defective item, please email us at info@neutralizer.com to initiate the exchange process. Sale items are not eligible for refunds or returns.

    Orders & Returns

    What is your return policy?
    We want you to be fully satisfied with your purchase. If you’re not happy with your item(s), you may return them within 30 days of the purchase date. Items must be unused, in their original condition, and in the original packaging. Orders & Returns
    Can I return an item with a damaged seal or opened packaging?
    No, items with damaged seals or opened packaging are not eligible for return.
    Do I need proof of purchase to return an item?
    Yes, proof of purchase (such as a receipt) is required to process your return.
    Can I return an item directly to the manufacturer
    No, items should not be returned directly to the manufacturer. Returns sent without prior communication may not be accepted.
    How long does it take to process a refund?
    Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
    Can I cancel my order?
    If you need to cancel an order, please contact us immediately at info@nutralizizer.com. Orders that have already been processed or shipped cannot be canceled.

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